Privacy Policy

Last updated: May 6, 2025

Welcome to River Valley Online (“Company”, “we”, “us”, or “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://rivervalleyonline.net), use our services (website hosting, website design, domain registration, and SSL certificates), or interact with us.

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1. Information We Collect

1.1 Information You Provide

• Account Information: When you register for an Account, we collect your name, email address, password, billing address, and payment information.
• Service Requests: Details you submit when ordering hosting, design, domain registration, or SSL certificates.
• Customer Support: Any messages, emails, or chat transcripts when you contact support.

1.2 Automatically Collected Information

• Usage Data: Pages you visit, features you use, IP address, browser type, and operating system.
• Cookies and Tracking Technologies: Small data files stored on your device to remember preferences and analyze site performance.

1.3 Third-Party Sources

• Payment Processors: We obtain billing and transaction verification data from our third-party payment gateways.
• Analytics Providers: Information from tools like Google Analytics to understand site usage and improve our services.

2. How We Use Your Information

We use collected information to:

• Provide and Manage Services: Process registrations, deploy hosting, design websites, register domains, and issue SSL certificates.
• Billing and Invoicing: Charge fees, send invoices, and manage renewals.
• Customer Support: Respond to inquiries and troubleshoot issues.
• Communications: Send transactional emails, service announcements, and updates. You may opt out of marketing emails.
• Security and Fraud Prevention: Monitor for suspicious activity and protect against unauthorized access.
• Improvement: Analyze usage patterns to enhance performance and develop new features.

3. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Remember your preferences and login status.
• Track usage trends and measure effectiveness of content.
• Provide targeted advertising through third-party ad networks (when permitted).

You can disable cookies via your browser settings, but this may affect functionality.

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Partners who perform services such as payment processing, email delivery, and analytics.
• Legal Compliance: When required by law or to respond to legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Protection of Rights: To investigate or protect against fraud, security, or technical issues.

We do not sell your personal data to third parties.

5. Data Retention

We retain your personal data as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Usage data and cookies may be stored for up to 2 years unless you delete them earlier.

6. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data.
• Object to or restrict processing of your data.
• Request portability of your data.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us at contact@rivervalleyonline.com.

7. Security

We implement administrative, technical, and physical safeguards to protect your data. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

8. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect personal data from minors. If we learn we have collected information from someone under 16, we will delete it promptly.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before providing personal data.

10. Changes to This Policy

We may update this Privacy Policy by posting a new version at https://rivervalleyonline.net/privacy-policy. Changes take effect when posted. Your continued use of our services after updates constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

River Valley Online
Email: contact@rivervalleyonline.com